Our Promise: vq987 takes your privacy seriously. Read this privacy policy to understand how your data is handled. If you have any questions, please contact our FAQ View.
1 Role & Purpose
Vq987 (https://vq987.org) is an international online gaming platform serving Bangladesh and users around the world. We believe your personal data belongs to you, and protecting it is both our ethical responsibility and legal obligation.
In this privacy policy, we clearly outline what data we collect about you, why we collect it, how it is used, and the steps we take to protect it. By using vq987, you agree to this privacy policy.
2 What Information We Collect
Various types of information are collected when you create an account and use vq987's services. The table below details exactly what we collect and why:
| Type of Data |
Example |
Reason for Collection |
| Identity Information |
Name, date of birth, nationality |
To complete account verification and KYC |
| Contact Information |
Email, phone number |
For account notifications and support |
| Payment Information |
Mobile Banking/Nagad number, bank account |
Processing deposits & withdrawals |
| Identity Document |
Copy of NID or passport |
For age and identity verification |
| Device Information |
IP address, browser, OS |
For security verification and fraud prevention |
| Gaming Activity |
Betting history, login times |
To improve our services and ensure responsible gaming. |
We also automatically collect certain technical information — such as cookies, log files, and web beacons. This data does not directly identify you but helps improve the performance of the platform.
3 How We Use Your Information
Collected data is used only for defined and limited purposes. vq987 never uses your information for unnecessary activities.
- Account Management: To handle registration, login, password recovery, and account security.
- Payment Processing: To receive deposits, send withdrawals, and verify transactions.
- KYC & Legal Compliance: To verify age, prevent money laundering, and comply with international regulations.
- Customer Support: To resolve your questions and complaints.
- Platform Improvement: To analyze user experience and improve our services.
- Fraud Prevention: To detect unusual activity and keep the platform and its users secure.
- Promotional Communications: To send you bonus offers and updates with your consent (you can opt out at any time).
Marketing Emails: You can unsubscribe from promotional emails at any time. However, essential service-related messages cannot be disabled.
4 Data Sharing & Disclosure
Vq987 never sells your personal information to third parties. However, there are limited circumstances in which data may be shared with specific parties:
- Payment Processors: Relevant information is shared with Mobile Banking, Nagad, or your bank to process deposits and withdrawals.
- Legal Authorities: Information may be disclosed in response to a court order or lawful request from a government regulatory body.
- KYC Service Provider: With approved third-party agencies for identity and age verification.
- Security Specialists: To detect fraud and ensure cybersecurity.
- Business Succession: In the event of a vq987 merger or acquisition, data may be transferred to the new owner.
All listed third parties are contractually bound to comply with international data protection standards.
5 Cookies & Tracking Technologies
Vq987 uses cookies on its website. Cookies are small data files stored in your browser that help improve your experience on the platform.
- Essential Cookies: Essential for maintaining login sessions and platform security. Without these, the platform will not function properly.
- Functional Cookies: To remember your preferences such as language and display settings.
- Analytics Cookies: To understand which sections of the site are most used and to drive improvements.
- Security Cookies: To identify suspicious login attempts or potential fraud.
Cookie Controls: You can disable cookies through your browser settings, though doing so may affect the functionality of certain platform features.
6 Data Protection Measures
Vq987 uses industry-leading technology to keep your data secure. Our security systems are regularly audited and updated.
- SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
- Two-Factor Authentication: 2FA can be enabled on your account as an additional layer of security.
- Encrypted Database: All sensitive data stored on our servers is kept in encrypted form.
- Regular Security Audits: Regular penetration testing is conducted by independent security experts.
- Restricted Access: Only authorized staff may access specific user information.
- Data Backup: Regular encrypted backups are maintained to prevent data loss in the event of a technical failure.
Security Notice: If you notice any suspicious activity on your account, notify our support team immediately and change your password.
7 Data Retention Period
Vq987 does not retain your data longer than necessary. Once legal obligations are met and the service purpose has ended, data is deleted within the applicable timeframe.
- Active account data — retained for the full duration the account remains active.
- After account closure — typically retained for up to 5 years for legal compliance.
- Transaction records — retained for a minimum of 5 years in compliance with anti-money laundering laws.
- KYC documents — retained for up to 5 years after account closure.
- Customer support conversations — retained for up to 2 years after the issue is resolved.
Once the retention period expires, data is securely deleted or anonymized.
8 Your Data Rights
As a vq987 user, you have the following rights over your own data. Contact our support team to exercise any of these rights.
Right to Access Your Data
You can request to know what information we hold about you.
Right to Correct Your Data
You may request corrections to any inaccurate or outdated information.
Right to Delete Your Data
You can request that your data be deleted in certain circumstances.
Right to Restrict Processing
You can request that the use of your data be restricted to specific purposes.
Data Portability
You may request an export of your data in a standard portable format.
Right to Object
You may object to the use of your data for marketing or profiling purposes.
9 Children's Privacy
All vq987 services are strictly for users aged 18 and above. We do not knowingly collect personal information from minors.
- Age is verified at the time of registration, and anyone under 18 is not permitted to create an account.
- If we become aware that a minor's information has been collected inadvertently, that information will be deleted immediately and the account will be closed.
- If parents or guardians have any concerns, please reach out to our support team.
10 Third-Party Services & Links
The vq987 platform may include content from third-party game software providers. These providers have their own privacy policies.
- Game software providers may collect technical data while their games are running.
- Payment gateway providers collect the data necessary to process transactions.
- Vq987 is not responsible for the privacy practices of these third parties; we recommend reviewing their policies separately.
Please note: If you navigate to any website outside the vq987 platform, that site's own privacy policy will apply.
11 Privacy Policy Updates
Vq987 reserves the right to update this privacy policy as needed. Users will be notified by email of any significant changes.
- An updated date will be published at the top of the page after each revision.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
- For major changes, we will endeavour to provide 30 days' advance notice.
Frequently Asked Questions (FAQ)
No, vq987 never sells your personal data. Limited information is only shared with specific parties for payment processing, KYC verification, and legal compliance purposes.
Even after account closure, certain data may be retained for up to 5 years for legal and regulatory reasons. Once that period ends, all data is securely deleted or anonymized.
Your full payment details are secured with 256-bit SSL encryption. We never store complete card or account numbers — only the information needed to verify transactions.
Every promotional email includes an "Unsubscribe" or "Opt-Out" link at the bottom. Clicking it will stop further marketing emails. However, important emails related to account security and transactions will continue to be sent.
Email
[email protected] with the subject "Data Export Request". Once your identity is verified, we'll send you a copy of your data in a portable format within 30 business days.
Disabling essential cookies may prevent login and security features from working properly. Turning off analytics and marketing cookies will not affect your core gaming experience.